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Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage …
Starting at $19.95 per month
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What is JRNI?
JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).
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Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.95 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is JRNI?
JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus an analytics tool, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty.
JRNI Features
- Supported: Customizable look and feel to match your brand
- Supported: Fully responsive for online appointment scheduling from tablets and phones
- Supported: Clean, intuitive booking journeys designed for maximum conversion
- Supported: Integration with multiple payment , enterprise and calendaring solutions
- Supported: Unified portal for canceling, rescheduling, or viewing appointment history
- Supported: Ability to book multiple appointments at once
- Supported: Automated confirmations, reminders, and follow-up communications
- Supported: Native remote appointment solution or integration with leading video providers
- Supported: Out-of-the-box reports that require no data analyst skills or configuration
- Supported: Conversion and revenue reports to help you measure value
JRNI Integrations
- Salesforce Sales Cloud
- Microsoft Exchange
- Twilio
- Yext
- Kronos Workforce Dimensions / UKG Dimensions (discontinued)
- Zoom
- MadMobile
- Reserve with Google
- Go Instore
JRNI Competitors
- Engageware
- Microsoft Bookings
- Salesforce Lightning Scheduler
- Qudini
JRNI Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | Multiple |
Frequently Asked Questions
JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).
JRNI starts at $19.95.
Engageware are common alternatives for JRNI.
The most common users of JRNI are from Mid-sized Companies (51-1,000 employees).
JRNI Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 45% |
| Enterprises (more than 500 employees) | 55% |
Comparisons
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Reviews and Ratings
(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage their bookings, whether it's for clinics, courses, or other appointments. With Booking Bug, users have the flexibility to make, amend, or cancel bookings on a daily basis. This feature simplifies working practices, saving time and energy by allowing users to edit, move, or cancel bookings with just a click of a button.
The software also offers powerful configuration options that allow users to customize clinic settings such as working days and appointment times for each location. This ensures flexibility and adaptability to meet the unique needs of different businesses. Additionally, Booking Bug enables effective communication of important information to clients, including contact details and travel health requirements.
Furthermore, when integrated with a computerized medical record system, Booking Bug has a significant impact on business operations. It streamlines processes and improves overall service efficiency. For organizations offering courses like First Aid at Work, Health and Safety, and Care courses, Booking Bug serves as a reliable tool to accept online bookings from the public.
JRNI is a highly regarded appointment scheduling tool that has proven beneficial for large companies as well as smaller organizations. With JRNI, scheduling meetings and appointments for companies with hundreds of employees becomes much easier and less exhausting. The software stands out for its personalized communication capabilities with clients.
In addition to appointment scheduling, JRNI offers services such as event scheduling, analytics, and virtual queuing. These features enhance time management and event coordination for businesses across industries. Moreover, the top-notch customer service and support provided by JRNI contribute to improved job performance and service levels.
For businesses with multiple locations and staff members like salons or spas, JRNI effectively solves the challenge of booking appointments. Administrators can easily set up calendars for different users, making it convenient for customers to book their desired appointments. Furthermore, JRNI proves valuable in organizations that require scheduling one-to-one appointments, providing accessibility through mobile and tablet devices.
Another standout feature of JRNI is the ability to track canceled meetings and provide managers with appointment history. This allows for better coordination and insights into scheduling trends. Overall, JRNI has been instrumental in improving booking times, enhancing customer experiences, and optimizing service efficiency for various businesses.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
June 02, 2022
JRNI - The Best Solution for Appointment Scheduling
I have used JRNI as retail appointment scheduling software. It is one of the best appointment scheduling tools. It has helped us to maintain personalized communication with our clients. JRNI has also some best services like event scheduling, analytics, and virtual queuing. The best part is, that it enables the user to engage with business on a customized channel.
- Appointment scheduling
- Virtual queuing
- Data analytics
- Not so easy to use interface
- Online booking widget is not responsive.
- Language compatibility
- Scheduling software
- Event management
- Data analytics
- Increased customers
- Increased sales
- Increased revenue
May 31, 2022
EPIC appointment booking process
working as workforce specialist makes me hilding responsibility for scheduling and arranging appointments and meeting for all the Headcount of our company which is more than 600 employees, when my company purchased JRNI i have to admit that it has been way much easier for me to schedule those meetings for the employees with the managements and quality coaches, first i had to do it manually on an excel sheet, tbh it was exhausting long process but now with that invention, it became much easier
- one to one meetings
- scheduling appointments with client and others
- making it easy for who are working from home
- shows all the appts. in any specific department so we can select the available slots for the upcoming ones
- tbh i would like it to be less costy so all businesses can use it
- i would like you to add an easy way of communicating through out the app it self
- less bugs more development.
- booking appointments
- notifing the other party with the appt. details
- rescheduling and viewing appt. histoty
- making one of the most repeated processes easier and simple
- saving the emplyees time so they can produce more
- elemenating hassle of arranging and organizing appts. everytime
i felt that its easier to use and includes more features and when they tried to compare the two products JRNI was more suitable for our company and the business process itself as we are dealing with a huge number of employees every day, and also it was suitable for the budget that the finance team assigned for this purchase
May 27, 2022
JRNI is Superior!
It has been of great assistance in enhancing both our job and our level of service; as a result, we are now much quicker than we were previously. good program available for a reasonable fee each month; nonetheless, one would want to see more frequent upgrades. Automated appointment scheduling and management for a group of sales staff members. improve our booking times, which will result in a significant improvement in both our work and our ability to provide service much more rapidly; overall, and each and every time, we are pleased with the service.
- The team at Booking Bug has always responded to our inquiries in a prompt and professional manner. As a consequence of the team's help to both customers and employees, our configuration of Booking Bug and our use of the software have grown more effective. Customers will arrive at the location "ready" with everything that they are expected to know and carry.
- It is possible to arrange calendars and view many itineraries simultaneously.
- The parent-child-child functions are a significant feature for us, and JRNI's flexibility to govern services is another element that we value much. The program helps us a lot with online bookings, and the greatest thing is that it is very user-friendly.
- My own opinion is that the user interface for customers could be made a little bit simpler to navigate and more versatile in terms of its arrangement.
- System, How adaptable and effective
- A primary characteristic is the presence of parent-child-child functions.
- It is possible to view multiple timetables.
- The BookingBug product has supplied us with an intuitive and user-friendly system.
- Better service to the customer since we are able to confirm bookings with the knowledge that the information we are receiving is accurate.
- Staff have access to more information regarding each customer, making them more well-equipped.
Score 9 out of 10
Vetted Review
Verified User
Nomad uses Booking Bug to manage clinic bookings across our nine locations. Our staff and clients use Booking Bug on a daily basis to make, amend or cancel bookings, and it provides us with the necessary contact details and travel health requirements to allow us to manage our bookings for the utmost benefit of our clients. Each of our individual locations uses Booking Bug to configure their own clinics (working days, appointment times etc). We have a centralised call centre that also uses Booking Bug, and users can easily 'switch' between locations to book in alternative clinics as necessary.
Booking Bug makes the communication of information to the client significantly more effective - we can send them everything that our clients need prior to their appointments, and the ability to edit, move or cancel bookings at the click of a button has simplified Nomad's working practices and saves a significant amount of time and energy. We have recently (Dec '13) linked our bookings to a computerised medical record system, which has already had a significant impact upon the business, even in such a short period of time.
Booking Bug makes the communication of information to the client significantly more effective - we can send them everything that our clients need prior to their appointments, and the ability to edit, move or cancel bookings at the click of a button has simplified Nomad's working practices and saves a significant amount of time and energy. We have recently (Dec '13) linked our bookings to a computerised medical record system, which has already had a significant impact upon the business, even in such a short period of time.
- The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.
- Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics).
- The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.
- Our business would benefit from the ability to have more control over booking length, after the appointment has been made. Currently, we can only edit time based upon the initial duration, whereby we would benefit by being able to extend or reduce booking lengths in fifteen minutes increments, regardless of original length.
- We would also benefit from being able to access client data across the locations, so that a client making a new booking in an alternative location (for example) would be 'saved' and thus save from 're-entering' data that was already taken at the initial booking phase.
- Moving client bookings across locations would also be an enormous feature for us, saving our clinic staff time and energy, and increasing speed for the client.
- The fact that clients can book themselves online has reduced pressure on our staff and allowed them to book out of office hours.
- Our clinic staff have more data for each client, and thus are better prepared for each appointment.
- Moving and amending appointments has significantly increased employee efficiency, allowing the team greater time to deal with other items.
- Customers are sent important information prior to their appointments, and customer satisfaction regarding the whole process is greatly improved.